We, at Heirlooms music, focus on a personal, informative and attentive experience starting with your initial phone call/email or visit. We will personally pick up your call promptly during working hours. All email inquiries will be replied within a working day or less.

 

Maintenance Support 

 

We believe all guitars need special care to bring out the best in them. Here are some of the privileges you will have following a purchase at Heirlooms. 

 

       1) Setups done in your presence to specifically satisfy your playing needs.     

       2) ToneRite treatment (Unlimited)

       3) Dehumidifying sessions (Unlimited)

       4) Your first string change on us! 

 

Warranty 

 

We at Heirlooms Music are committed to providing a full manufacturer’s warranty. I.E, replacements will be provided for all parts if required due to manufacturing defects, FOC. 

 

The warranty period will depend on the brand of guitar. As for minor repairs, one of our capable members in the Heirlooms family will do this FOC for you. Any replacement parts after the warranty period will be provided at our cost price as our company policy is not to make any profits from repairs.

 

If you have any questions regarding the above, please contact us at +65 62820228 and we will be happy to fill you in more!

Customer Service

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